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Guide topic

Locksmith Emergencies

What to do first when you are locked out, a key has snapped, keys are lost, or a door has been forced.

6 guides in this topic · reviewed

What this topic covers

Emergencies are where bad decisions are cheapest to make and most expensive to live with. Someone locked out at eleven at night will accept a price they would have questioned at eleven in the morning, and will let almost anyone near their door. These guides are written for that moment: short first steps, then the detail.

The recurring theme is that damage is a choice, not an inevitability. Most residential lockouts can be approached non-destructively depending on the fitted lock, the door and its condition, and a provider who reaches for a drill first should be asked why. Similarly, a snapped key is usually an extraction job rather than a lock replacement, unless the break happened because the lock was already failing.

The burglary guide is deliberately different in shape. It covers the order things need to happen in — police reference, insurer, evidence, temporary security, then permanent repair — because doing them out of order is what causes claims to stall.

Where these guides stop

These are decision aids, not instructions to force entry to a property. Any method depends on the actual lock, the door and proof that you are entitled to be there, all of which are established at the address.

Start here

Locked Out of Your House? A Step-by-Step Guide to Getting Back In Safely

It is the most common emergency and it sets out the authority, method and price questions that apply to every other situation in this topic.

All 6 guides on emergency situations

Step-by-step guides for when things go wrong — lockouts, break-ins, broken keys, and lost keys.

When reading is not the answer

These guides explain the decision. If you already know what you need doing, the service pages below carry the published starting price, the scope each price assumes and the checks made before any work begins.

Not sure which applies? The frequently asked questions cover scope, pricing and timing, and the full price list shows what each starting price includes.

Emergencies — common questions

Click any question to see the answer

Will an emergency locksmith always have to drill the lock?
No. Many residential lockouts can be attempted non-destructively, though whether that succeeds depends on the fitted lock, the door and its condition. A provider should explain the proposed method and its price basis before starting.
What proof do I need that I live at the address?
Expect to be asked for something that links you to the property, such as ID with the address, a tenancy agreement or a bill. A locksmith who never asks is skipping a check that protects you as much as them.
Should I change the locks after losing my keys?
It depends on whether the keys can be linked to the address and whether the lock can be rekeyed rather than replaced. The lost-keys guide sets out the questions that decide it, including what any written insurance wording requires.

Need this dealt with rather than explained?

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