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Guide topic

uPVC Door Locks

How multipoint doors fail, how to tell a repair from a replacement, and what to measure before anything is ordered.

7 guides in this topic · reviewed

What this topic covers

A uPVC door is not one lock. It is a cylinder, a gearbox, a strip of hooks, rollers or deadbolts, a handle pair on a spindle, and a frame full of keeps that all have to line up. Almost every symptom people describe — the handle lifts but the key will not turn, the door only locks when pulled hard, the handle went floppy — points at a different component in that chain.

These guides work symptom-first, because that is how the problem arrives. Each one describes what the symptom usually indicates, what else it can indicate, and which checks separate the two without dismantling the door. That matters commercially: a cylinder is a modest part, a full multipoint mechanism is not, and the two are frequently confused in quotes.

The measuring guides are the ones worth bookmarking. Cylinder sizing is the single most common ordering mistake, and getting the internal and external dimensions the right way round is the difference between a lock that sits flush and one that protrudes far enough to be a liability.

Where these guides stop

Symptom guides narrow the likely cause; they do not confirm it. Two doors with identical symptoms can need different work, and gearbox models are frequently identifiable only once the mechanism is out of the door.

Start here

How to Tell If Your uPVC Door Lock Needs Replacing (Not Just Fixing)

It draws the repair-or-replace line first, which decides whether the rest of the topic is relevant to your door at all.

All 7 guides on upvc door locks

Practical guidance on uPVC cylinders, handles, alignment and multipoint mechanisms, including what to check before repair or replacement.

When reading is not the answer

These guides explain the decision. If you already know what you need doing, the service pages below carry the published starting price, the scope each price assumes and the checks made before any work begins.

Not sure which applies? The frequently asked questions cover scope, pricing and timing, and the full price list shows what each starting price includes.

uPVC Door Locks — common questions

Click any question to see the answer

My uPVC handle lifts but the key will not turn. What does that mean?
That combination usually points at the cylinder or the cam behind it rather than the multipoint mechanism, because the handle lift proves the gearbox is still driving the hooks. It is not conclusive on its own, and alignment problems can produce the same symptom.
Is a uPVC lock repair cheaper than a replacement?
Usually, when the fault is genuinely in one component such as a cylinder, handle or keep. Once the gearbox itself has failed, the economics change, because the gearbox is often only available as part of a full mechanism.
What should I measure before ordering a euro cylinder?
Measure from the centre of the fixing screw hole to the outside face of the door, then from the same centre point to the inside face. Those two figures, in that order, describe the cylinder. Guessing from the overall length is the usual cause of a badly fitting replacement.

Need this dealt with rather than explained?

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